Tenant Information

Help For Tenants

We feel it is important that potential Tenants are fully aware of the leasing procedures and understand the terms of the Tenancy prior to leasing a property through ourselves. Further information for prospective tenants can be found through Leasing Procedures. This page contains information for tenants relating to the process after a tenancy has been secured.

Happy customers handshaking after a deal

Useful Information

A copy of the inventory for the property will be handed to the tenant once the Lease Agreement has been signed. Inventories record the contents and condition of the property at the commencement of the tenancy. We recommend inventories to be checked as soon as possible as any defects and/or comments should be marked on the inventory and returned to Aberdeenshire Leasing within seven days of the date received. It is important that this document is kept in a safe place as this is an important record for Tenants and Landlords alike.

Aberdeenshire Leasing will supply you with a standing order mandate to set up with your bank. Rental payment and deposit is due on or before the date of entry. Monthly payments will then be due on the same date of each month thereafter unless by prior agreement. This method of rent payment ensures regular, on-time payments and protects you against a potential bad payment history and fees for late or forgotten payments. Please note that it is your responsibility to ensure that the standing order is cancelled with your bank at the end of the tenancy.

Aberdeenshire Leasing will notify the relevant Utility suppliers and Council Authority of the tenancy commencement date; thereafter Tenants are responsible for payment of gas, electricity, oil, council tax, water charges and TV Licenses (if applicable). Please note that certain categories of persons may be awarded Council Tax Discounts, Reductions and Exemptions. To find out whether you qualify please contact the relevant Authorities Council Tax Department. If there is a telephone line in the property you may have this reconnected if you wish and you will be liable for any charges applied.

Aberdeenshire Leasing arrange to conduct quarterly inspections of all managed properties. The purpose of the visit is to ensure that there are no maintenance issues that need attention and also to check that you are fulfilling the obligations of the lease and are maintaining the property to a satisfactory standard. It is reassuring for the Landlord’s that their property is being well looked after. Each visit will normally take less than 20 minutes. We will contact you beforehand giving you notice of the intended date and time of the visit.

If a fault becomes apparent at the property, you must report it to us immediately. Failure to do so may mean that you are held responsible for any further deterioration as a result of the delay. Once we have been informed of a fault we will contact the landlord and act upon their instructions. Small ongoing maintenance of the property e.g. replacing light bulbs is the tenant’s responsibility.

We also have a 24 hour maintenance number for use in emergencies only.

Where detectors are fitted in the property, under the terms of your agreement, you are obliged to ensure they are checked regularly and are in good working order. This is for your own safety. We recommend a daily check; however, they must be checked at least once a week. If you become aware of a fault you must notify us immediately.

Should you wish to re-decorate and personalise the property to make it feel more homely, please submit a request to Aberdeenshire Leasing detailing the changes you would like to make and we will endeavour to inform you of the decision within 7 days. Please do not carry out any re-decoration of the property without written authorisation as this may result in you being held liable for any costs incurred by the landlord to restore the property to the original condition.

If the property you will be leasing out with us has a garden, it is your responsibility to ensure the lawns are cut regularly and the borders are kept weed-free. (Unless otherwise notified). In addition, the gardens must be kept tidy and free from refuse.

The landlord is responsible for insuring the building and the contents detailed in the inventory. Tenants are responsible for arranging contents insurance for their personal possessions and accidental damage to the landlord’s possessions. Neither the landlord nor Aberdeenshire Leasing will accept any responsibility for loss or damage to your possessions whilst occupying the property.

If you are going to be away from the property for more than 3 days at any one time you must inform us in writing. This is so we can ensure the property is looked after in your absence and deal with any problems that may arise on your behalf.

You must vacate the property on the agreed date (usually the last day of the tenancy agreement). 28 days before this date you will receive confirmation of the final check-out inspection date and a tenant vacating checklist to ensure that the move out process is a smooth and simple procedure. All keys should be handed in to Aberdeenshire Leasing along with your forwarding address.

Your deposit will be held in a Tenancy Deposit Scheme (TDS) by Aberdeenshire Leasing for your Landlord throughout your tenancy and is refundable within five days of you vacating the property providing that:

  • Your rent is paid up to date.
  • All utility bills relating to the tenancy have been paid.
  • The property has been well maintained.
  • Any items listed on the inventory are all present and in good condition.

  • Under no circumstances can the deposit be used as payment for the last month’s rent.

    Do you have any more questions?